FAQ

Product & Stock
Payment
Shipping
Return & Refund

1. Are you real? Is this a scam?
Please rest assured that we are legally registered as a private company and have received business license in China.
2.How about the quality of your product?
Our products are in high quality compared with many rivals. We pay much attention to our customers' shopping experience. We will always put it on our priority.
3. Whether your photos are exactly the same with the products?
Most photos are shot by our own photographer, and only a few of them are from magazines.
4.How To Choose Size？
We offer US size in each product, but the size chart maybe different due to different items, therefore we suggest you to check the individual measurement size chart under the detail description, then you will know if it fits you.
5. Can I get a discount if I place a bulk order?
Of course. Usually you will enjoy 5% discount if your order is over US$1000, and 10% off over US$2500, 15% off over $5000.

6. Can you send your catalog to me?
We are sorry that we couldn't offer the catalog, because we update our product nearly every day(at least 3 times per week). Hope you could take your time to have a view on our website. Thanks!
7. How long will the out-of-stock items be restocked?
We are not sure about that, but for hot-sale styles, we'll restock as soon as possible.
8. The item is available when I place the order, but why it is not after I finish the payment?
Most items are available on our website, but with the increasing of the order, we nearly not notice the inventory of it. We are sorry for being late to update the listing.
9. What if I forgot my password?
Please feel free to reset your password here: https://www.shewin.com/h-user-forgetPassword.html
10. Can I change or cancel items in my paid order?
Yes, you can, as long as it hasn't been shipped yet.

1. What the payment method you accept?
We accept Paypal, Visa & Master Credit Cards, Alipay and wire transfer.The Paypal is highly recommend.
2. What is Paypal?
PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used at shewin.com to purchase items by Credit Card, Debit Card, or E-Check (i.e. using your regular Bank Account). Shewin.com cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.
3. Is there any other choices for payment?
Yes, of course. For your convenience, we also accept the following payment methods: Western Union and Money gram. Please contact [email protected] with your request or sales enquiry. We will respond to your email query within 1 working day.
4. After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service at support on our home page as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped out, then the shipping information will not be able to be changed while the package is in transit.
5. How do I know if my payment has been received?
Once your payment has been received, we will send you a notification email to inform you about the order.

6. Do you provide an invoice?
We offer proforma invoice in the package, also send theproforma invoice via e-mail after package shipped out.

1. What the delivery company you use?
We have USPS, UPS, EMS, DHL, FedEx, Postal Service, etc.
2. How much will be the shipping cost?
It depends on the weight of the package and the shipping method you choose. You can click the "Estimate Shipping Cost" above the "add to cart" button on the products page, and the system will automatically calculate it for you.
3. Do you offer free shipping?
No, we are factory offer wholesale business & drop-shipping, we do not offer free shipping. You can select any shipping method available.
4. How long does it to take for preparing an order?
If the item is in stock, we will ship it out within 2 working days. If not, we may need 1-7 days to prepare for that.
5. How long does it take to deliver it to me?
It depends on the shipping method you choose. For expedited shipping, 3-7 business days.

6. How do I track my order?
Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company.
7. If the package is detained by customs, who is responsible for clearance of the items?
It's the buyer.
8. What can you do to help us avoiding custom tax?
Usually, we’ll declare a lower (as your remark) value of your package or split it into several packages to ship.
9.Can I get cooperation with shewin？
Shewin has now started the shewin influencer plan. If you want to cooperate with shewin, please send your instagram/Tiktok/facebook/Blog link to [email protected] or [email protected] Our influencer manager will get in touch with you in time.

1.What is your return policy?
Return or cancellation policy with cooling off period (a time-frame in which the customer may return the goods they have purchased without giving any explanation) within 14 days of delivery, and The buyer is responsible for all shipping costs incurred. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The refund (payment fee included, shipping fee not included) will done within 7 business days. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product. Full refund (payment fee included) will done within 7 business days. Return address:NO.20 Hongxing Street, Fengze District, Quanzhou, Fujian China Recipient:Shewin Return Team Tel: +86 18005958900 Before you make a return, please contact our service at first, your kindly understanding and cooperation will be highly appreciated. Email: [email protected] After-sales service time：GMT +8: AM 8:00-18:00PM
2.How to deal with, If the item is defective?
We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help. First: If the item is defective, please notify us within 3 days of delivery. Second: send the photo of defective items to our sale manager by online live chat or email, we will make a partial refund to your original payment method or your Shewin account blance according to your requirement. Third: if we could not Identification, all items must be returned in their original condition in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred.

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